Police Clearance Certificate (Indian Passport holders)

  • Home ›   Consular Services ›   Police Clearance Certificate (Indian Passport holders)

IMPORTANT

1. The High Commission of India has the jurisdiction over New Zealand, Republic of Samoa, Niue,  Vanuatu & the Cook Islands.

2. The applicants residing in the following three regions - Northland (Region 1), Auckland (Region 2), and Waikato (Region 3) - need to apply for consular services at the Consulate General of India, Auckland.  The further details are available at the website of Consulate General of India, Auckland on the following link: www.cgiauckland.gov.in

3. The information on this page is indicative and not exhaustive. The High Commission of India reserve the right to seek for additional documents/information, if required.

                                                                                                                                                                                                                           ****

Migration to a New Version of Passport Seva Portal for Passport and PCC Services. In this regard, it is hereby advised that with effect from 3rd October 2025, all applicants must:

1. Complete the online application form on the new GPSP Version 2.0 portal which can be accessed via the following link https://mportal.passportindia.gov.in/mission/

2. Upload an ICAO-compliant photograph [click here], a scanned copy of your signature and all other relevant documents prior to submitting the application (mandatory), else the application will be returned.

For guidelines for ICAO Compliant Photographs, please click on the following link: https://www.hciwellington.gov.in/page/passport-services/#12

****

Police Clearance Certificate (PCC) for Indian Passport holders (Indian Nationals)

1 Procedure for applying for Police Clearance Certificate
2 Guidelines for ICAO Compliant Photographs for PCC Applications
3 Fees 
4 Police Clearance Certificate for traffic convictions/Taxi License/Passenger endorsement
5 Where and how to send the applications

6 Timings

7 Status Inquiry

8 Jurisdiction
9 Processing Time for PCC

1. Procedure for applying PCC Service:

Police Clearance Certificate (PCC) is issued by the High Commission, certifying the person’s criminal record with the Indian police.  Kindly ensure that your current passport is valid before applying for PCC.  It may be noted that if passport validity expires before the final issuance of PCC, it will not be possible to issue PCC, hence it is advisable that passport is valid 3-6 months before applying for PCC.  Also, if you have applied for re-issue of passport, then kindly do not apply for PCC until the new passport has been issued. 

All applicants would need to:

  1. 1. All applicants must complete online Passport Application Form At: https://mportal.passportindia.gov.in/mission/ by creating a USER ID.  Best viewed in Microsoft Internet Explorer 9.0 and above / Google Chrome. Passport Online Application should be accurately filled. 
  2. 2. Login using the newly created USER ID and fill in the user-friendly application form online at the same portal.
  3. 3. Please select the correct Indian Mission New Zealand-Wellington.
  4. 4. Complete an online registration to obtain the application form. Kindly check your details in the form carefully before submitting it. High Commission will not be responsible for any error in the application form from applicant's side and if the PCC is issued with the details filled by the applicant. 
  5. 5. After submitting the form online, take a printout of the application.
  6. 6. Applicant must upload an ICAO-compliant photograph, a scanned copy of their signature and all other relevant documents prior to submitting the application (MANDATORY). Pasted photo & signature on the application are not accepted, after uploading photo and signature, please take print-out of application form which shows photo & signature printed on the application form. 
  7. 7. Submit the printout along with requisite documents (as mentioned below) and prescribed fees in person at High Commission or through courier at : - Passport Service, High Commission of India, 72 Pipitea Street, Thorndon, Wellington, 6011 PO Box 12211:

     Documents Required:

  • - Coloured copy of first & last pages of current Passport attested by Justice of Peace. 
  • - Copy of current Valid New Zealand Visa. 
  • - One recently taken (within 6 months) passport size (35x45mm) photograph.
  • - Fee for PCC service is NZ $ 45. (Please attach transaction receipt if fee is paid by online bank transfer).
  • - One self addressed return courier bag with tracking facility to send the physical / printed copy of PCC. (Note: PDF copy of PCC will not be sent by E-mail).

2. Guidelines for ICAO Compliant Photographs for PCC Applications:

Here are the photograph guidelines as per ICAO standards to be adhered to photograph capturing or uploading for passport services.

  1. 1.   Close up of the head and top of the shoulders such that the face takes up 80-85% of the photograph.
  2. 2.   The photograph should be in color and dimensions should be 630*810 Pixels.
  3. 3.   Photos should be unaltered by computer software.
  4. 4.   Background of the photograph should be White.
  5. 5.   The photographs must –
    1.      - Show the applicant looking directly at the camera.
    2.      - Show the skin tones naturally.
    3.      - Have appropriate brightness and contrast.
    4.      - Show the applicants eyes open and clearly visible.
    5.      - Should not have hair across the eyes.
    6.      - Be taken with uniform lighting and not show shadows or flash reflections on the face and no red eye.
    7.      - Mouth should not be open.
    8.      - Be taken from distance of 1.5 meters from a camera (not too close).
    9.      - Should not be blurred.
  1. 6.   It should have full face, front view, eyes open.
  2. 7.   Photo should be present full head from top of hair to bottom of chin.
  3. 8.   Centre head within frame (head should not be tilted).
  4. 9.   There should not be any distracting shadows on the face or in the background (should not have reflection of the glasses; glasses to be taken off to avoid reflections).
  5. 10. Illumination shall not cause any red eye effects visible in the eyes or other effects reducing the visibility of the eyes.
  6. 11. Head coverings are not permitted except for religious reasons, but the facial features from bottom of chin to top of forehead and both edges of the face must be clearly shown.
  7. 12. The expression on the face should look natural.
HELP:
In the event that, applicant is not able to visit a professional studio for photograph, the applicant can use paintbrush or other similar tools to modify the photograph to make it ICAO compliant.  While using the paintbrush or similar tools, following points should be observed: 

a. If the background is not uniform, the applicant needs to make it uniform, preferably white background. 

b. The applicant should crop the photo to ensure that approximately 85% of the image is covered by the applicant’s face.

c. Set the pixel size to 630x810 for better quality.

d. The maximum file size of the photograph must not exceed 250 KB.

e. Applicants wearing a turban must ensure that it is worn in a way that the maximum area of the forehead and face is visible and not covered by the turban.

3. Fees:
  • Fee for Police Clearance Certificate is NZD. 45.00
Mode of Payment of Fees : 
 
  • At High Commission’s Counter – payable by Debit Card/Online bank transfer only. We do not accept Cheques/Credit Cards/Money Orders etc. 

  • By Courier/Post – 
    1. Online Bank Transfer Click here
    2. Cheques or Money Orders/Credit Card are not accepted.  

  • The applicant would need to attach a printed confirmation of the payment made along with the application.
  • Fees once received will not be refunded under any circumstances, even if the application is withdrawn by the applicant or services are not provided to the individual if his/her case does not qualify for that particular services

    4. Police Clearance Certificate for traffic convictions/Taxi License/Passenger endorsement.

    You may require a Police Clearance Certificate for Employment, Taxi License, Passenger endorsement etc.  The procedure is same as mentioned in para 1 above except that additionally applicant is required to submit Affidavit against Traffic convictions (sample attached: Form) duly completed and attested by Justice of Peace or Notary.

      5. Where and how to send the applications

      Please submit the printout of application along with requisite documents and proof of prescribed fees, either in-person at High Commission or may send through courier.
      The applicant should use the courier service (with tracking facility) of their choice and are advised to keep the tracking number with them. The High Commission of India will not accept any responsibility in case the courier is lost/misplaced/damaged or delayed, therefore it is suggested to not to send the application via ordinary post.

      All applications for PCC service should be sent to the following address or submitted in person:

      PCC Section
      High Commission of India
      72 Pipitea Street, Thorndon,
      Wellington-6011 PO Box: 12211
      New Zealand

      6. Timings:

      Applications for all Passport/Consular services can be submitted at the reception counter of High Commission from 0930 hours to 1230 hours on all working days.

      Timing for collection of documents is from 1600 hours to 1700 hours on all working days. 

      7. Status Enquiry:

      1. a. TTo track online status of your passport application, please click on the given link https://mportal.passportindia.gov.in/mission/TrackApplication, click on Track Status and enter your Application Number and Date of Birth.
      2. b. Please note that no separate acknowledgement email is sent.  Applicant may use the PCC form or the status page (available at link : https://mportal.passportindia.gov.in/mission/TrackApplication), as a proof of applying PCC, if required.
      3. c. All the applicants are advised to track their courier bag to check the delivery date of their documents at HCI Wellington and wait for 8-10 working days for processing of their application.  If the online status does not change in first 8-10 working days, then only applicant should email to pcc[dot]wellington[at]mea[dot]gov[dot]in with the following details: (a) Application/ARN Number, (b) Passport Number, (c) type of service applied for and (d) Courier tracking number along with delivery date of their documents at HCI Wellington by courier or date of submission in person.
      4. d. No telephonic/e-mail queries regarding receipt or status of applications will be entertained before the time frame limit indicated in below table.
      5. e. To understand the status of your PCC application better, please read the information given in the below table:

      Sr. No.

      ONLINE STAUS shown in the PSP Portal

      The real time status, indicative time frame and next steps

      (Total Time Frame: 5-6 weeks after receipt of complete application, subject to clear police report submitted by the police authority concerned)

      1.

      PCC application form has been submitted.

      All the applications received at HCI Wellington by courier or in person, are being checked and entered in the system for further processing.

      If the application is received incomplete, you may receive an email at the e-mail ID provided in your application requesting to send remaining documents or your incomplete application may be returned in first 8-10 days.

      The time frame is counted only from the date, the complete/remaining documents are received.

      The next step of online Status at Sl No. 2 will be updated in first 8-10 working days after receipt of your complete application at HCI Wellington. 

      2

      PCC application is under review at Indian Embassy/Consulate.

      This means that your application is complete and online processing has been started.

      3

      Police Verification has been initiated and a request has been sent to Indian Embassy/Consulate. PCC needs to be collected from the Indian Embassy/Consulate where the applicant applied after a ‘Clear’ Police Verification Report is received at the Indian Embassy/Consulate.

      The PCC application has been granted by High Commission, the file has been sent digitally to concerned Police Station in India and is pending at the end of concerned Police Station.  

       

      HCI Wellington has no role in coordinating the physical police verification process in India. Police authorities may take up-to 2-3 weeks to conduct the physical police verification and further up-to 3-5 working days to upload the report on the online portal, once the physical verification is completed in India.

       If PCC status is not changed in the given time frame, you are required to approach the police authority concerned in India through your relatives/contacts. HCI Wellington would be unable to take any action on the application if it is pending with the police authority concerned in India.

      4

      Police Verification report is clear. PCC is available for issuance.

      The clear PCC report is submitted online by the Police authority concerned to the High Commission.

      The PCC Certificate would be issued and sent by courier in the return courier bag provided with the application in next 2-3 working days.

      5

      Police Clearance Certificate has been printed.

      The PCC has been issued and physical / printed PCC is being dispatched by courier in the return courier bag provided with the application. The PCC is dispatched within 1-2 days after this status.

      The PDF copy of PCC will not be issued / sent. 

      6

      Police Verification Report is not clear, and application is under review at Indian Embassy/Consulate.

      The Police authorities have uploaded a negative report and PCC cannot be issued.

      Please send an email to pcc[dot]wellington[at]mea[dot]gov[dot]in for further inquiry in this case providing Application/ARN number and Passport number.

        8. Jurisdiction

        The High Commission of India has the jurisdiction over in New Zealand, Republic of Samoa, Niue, Vanuatu & the Cook Islands. Applicant not residing in these countries must contact their nearest Indian Mission/Embassy.

        9. Processing Time for PCC

        1. 1. Processing Time for PCC on Indian Passport is 5-6 weeks after receipt of complete application at HCI Wellington, either by courier or submitted in person over the reception and further subject to the clear police verification report submitted by the police authority concerned in India
        2. 2. No telephonic/e-mail queries regarding receipt or status of applications will be entertained before the time frame limit indicated for processing of the applications.
        3. 3. Applicants are advised to track online status of their PCC application on the following link https://mportal.passportindia.gov.in/mission/TrackApplication, to understand the status of your PCC application better, please read the information under option number 6. (Status Enquiry) given above under PCC Services.
        4. 4. Once the PCC application has been processed at HCI Wellington, the coordination for completion of physical police verification must be done by the coordinating person in India, who is residing on the given Indian address in application form.

        Note 1 :  This page is for PCC for Indian Nationals (holding valid Indian Passport).  

        Note 2: For every PCC applicant, fresh police verification will be conducted and PCC will be issued only after receipt of CLEAR police verification report from India. Hence, applicants are requested to apply for PCC well in advance (at least one month) to enable us to provide timely service.

        Note 3 : Applicants are requested to keep a copy of the PCC form and the documents sent with the application as police may ask for a copy of these documents during the police verification in India. 

        Note 4 : While filling online application form for PCC, it will ask for file number in Passport. Please find the file number mentioned on the back page of your Passport. 

        Note 5 : After completing the online application, applicants must take a print out of the application, sign the application and submit the applications personally or send it by courier along with all mandatory documents to the High Commission of India by registered courier (with tracking facility) at the following address for processing :

               PCC Section
               High Commission of India,
               72 Pipitea Street, Thorndon,
               PO Box 12211, Wellington 6011.

        Note 6 :  Please send the application printout to High Commission, along with rquired documents as mentioned in para 1 and 2 above. (if sending by courier):

        It is mentioned that without the application form and required documents, we will not be able to process the PCC.

        Note 7: After receiving the reports from concerned authorities  in India, PCC will be dispatched by given return Courier Bag to the applicant's physical address provided by them in the application form.

        Note 8:  Please donot send your original passport for PCC services.  Coloured copy of bio-pages of current Passport attested by Justice of Peace is sufficient.  

        Note 9: The Police Verification will conducted at the Indian address printed on your lateset Indian Passport. 

        Note 10:  Also, if your personal particulars have changed since the issue of latest passport, please apply for re-issue of passport for incorporating those changes in passport and then apply for PCC. 

        Note 11:  In case, the address is changed from the present printed on passport then provide the proof of new address of applicant e.g. Water/Electric/Telephone/Gas connection bill/ Valid Ration card/ Aadhar Card/ Election Commission photo ID/ Bank statement with photograph/Parent’s passport copy.

        Go to Navigation